Sign in
If you do not have an account, click Create AccountCreate Account
Shipping Policy
Delivery & Logistics
Efficient and transparent delivery
At outfitluna, We aim to deliver your order safely and efficiently, ensuring a smooth and reassuring shopping experience.
If you have any questions, please contact our customer support team at [email protected].
1. Order Processing
Orders are prepared for dispatch within 24 business hours after payment confirmation.
Business hours exclude weekends and public holidays.
Processing may extend slightly during peak periods.
2. Shipping Time
Delivery time begins after your order has been shipped
- Estimated timeframe: 7–20 business days after dispatch.
- Transit may be affected by customs clearance, carrier delays, or external conditions.
3. Shipping Regions
We ship to many international destinations.
If your region is not shown at checkout, delivery is currently unavailable there.
4. Tracking
A tracking number will be provided once the order has been dispatched.
Tracking updates may require 1–3 business days to appear.
5. Address & Delivery Condition
Please ensure your address is accurate. We cannot be responsible for:
- incorrect or incomplete addresses,
- unclaimed or refused deliveries,
- customs delays,
- events outside our reasonable control.
6. Customs & Duties
Import duties or customs fees may apply depending on your destination.
These charges are determined by local authorities and paid by the recipient.
7. Delivery Confirmation
Once a package is marked as delivered by the carrier, the order is considered complete.
We are not liable for loss or theft occurring after delivery confirmation.
8. Policy Updates
This Shipping Policy may be updated from time to time.
Any changes will be posted here and take effect immediately.
Thank you for being part of our journey
Comment